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Frequently Asked Questions
What is the origin of the extra virgin olive oil?
The extra virgin olive oil sold by Deliba is exclusively produced from olives harvested in our centuries-old olive grove. The olives are carefully cultivated and handpicked to ensure the highest quality of the oil.
What are the shipping options and delivery times?
All orders are dispatched to the courier within 1-2 business days of the order placement. For shipments within Italy, delivery usually takes 2-3 business days. For shipments to the United States, delivery is done via UPS and typically takes 12-15 business days. We ship directly from Italy to ensure that our extra virgin olive oil arrives safely and fresh at its destination.
How can I track my order after purchase?
After placing an order, we will send you a confirmation email with the details of your purchase and a tracking number. Using the tracking number, you can monitor the shipping status of your order on the courier's website.
Do you accept credit card payments or other online payment methods?
Yes, we accept credit card payments, including Visa, MasterCard, and American Express. In addition to credit cards, we also offer the option to pay via PayPal, Apple Pay, and Google Pay to make the checkout process easy and convenient.
Do you offer discounts or special promotions for extra virgin olive oil?
Yes, we are proud to introduce our Deliba Rewards & Referral program. With this program, you can earn points for every purchase and participate in exclusive promotions. Additionally, you can obtain discounts and benefits by inviting your friends to shop at Deliba. More information about our Rewards & Referral program is available on our website.
What happens if my extra virgin olive oil gets damaged during shipping?
We strive to ensure that our products are carefully packaged to avoid any damage during shipping. However, if your extra virgin olive oil arrives damaged, please contact us immediately. We will do our best to resolve the issue and provide a satisfactory solution, which may include replacing the damaged item or issuing a refund.
What are the instructions for storing the extra virgin olive oil once opened?
Extra virgin olive oil should be stored in a cool, dark place, away from direct sunlight and heat sources. It is recommended to tightly seal the bottle after use to prevent oxidation. Extra virgin olive oil has a longer shelf life when kept under ideal conditions, but it is advisable to consume it within 1 month of opening to ensure the best organoleptic qualities.
Do you have customer service available to answer my questions or resolve any issues?
Absolutely! Our customer service team is here to assist you. You can contact us via phone, email, or live chat on our website. We are available to answer your questions, provide assistance during the purchase process, or resolve any issues you may encounter. Your satisfaction is our priority, and we will do everything possible to ensure a positive experience.
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